Last updated: June 15, 2026
Privacy Policy
HCA Pellet respects customer privacy. This policy explains the types of information we may collect and how we use it to operate the website, process orders and provide customer support.
Information we collect
- Contact details such as name, company, email, phone and billing/shipping address.
- Order, quotation, product inquiry and customer-support information.
- Technical data such as IP address, browser type, cookies and website usage data.
- Payment status information from secure payment providers. We do not ask customers to send full card numbers by email.
How we use information
We use information to process orders, provide quotes, arrange shipping, prevent fraud, meet legal obligations, improve the website and communicate with customers.
Sharing information
We may share necessary information with payment processors, logistics providers, customs brokers, fraud-prevention services, IT providers and professional advisers. We do not sell customer personal information.
Cookies and security
The website may use cookies for cart, login, analytics, language, currency and security functions. We use reasonable technical and organizational measures to protect customer information.
Your choices
You may contact us to request access, correction or deletion of personal information where legally available. Some records may need to be retained for accounting, tax, fraud-prevention or legal compliance.
For questions about an order, payment, shipment or policy, contact customer support before placing an order.